We understand life happens and things come up. Simply go online and reschedule your booking to another day. We require at least a 72 hour notice for rescheduling.

All of our cleaning techs are interviewed and pass a nationwide background check.

We only provide commercial cleaning, so refunds are not available. If something is not done to your expectations, please let us know within 24 hours. We will send out a team to re-clean the troubled area(s) if time permits. If we are unable get to the cleaning within 24 hours, we will make sure to re-clean the trouble areas on the client's next schedule day for cleaning. If after the re-clean, you are still not happy with the service, we will offer a discount on next month's balance.

We cannot guarantee the removal of all stains and mold on grout and tile. However, we will try out best to remove it.

Our cleaners use a variety of cleaning products. We encourage cleaners not to use strong-smelling solutions like Bleach. If you have cleaning products that you would like the cleaner to use, please inform us on the booking form in the Notes for Provider section. Clients will not receive a discount or bookings will not be decreased due to clients already having cleaning products or recently bought cleaning products. 

We do offer some discounts for our clients. If you are paying for reoccurring cleaning, ask us about our discounts.

We ask that you don't schedule your moving company or any other company on the same day as your move in/out cleaning. We will not be able to clean the home/apartment if multiple people are walking in the area(s) we need to clean. If you scheduled any companies on the same day of your cleaning, we will cancel your cleaning and charge a $90 rescheduling fee. You will have to reschedule your cleaning when no one else will be there. 

If you need cleaning behind any appliances, we ask that it is moved for us.

Due to liability reasons, our cleaners are not able to move these types of items. There will be an additional charge if there is no running water or working electricity. Your booking will be canceled and a $90 cancellation fee will be charged. The landlord/property manager will have to reschedule the cleaning.

When you book your cleaning, you will see there is an arrival window. This is so our cleaners have enough time in between their cleanings to make it to their destination safely. Please allow additional time in the colder months for arrival. If there is a winter storm, or the roads are not safe for driving, we will have to reschedule the cleaning for another day. 

Detroit Cleaning Pro is proud to offer our 24-hour satisfaction guarantee. We will have our project manager's view the property to make sure nothing was missed. If you notice the cleaner missed an area please let the cleaner know right away so we can rectify the situation. We will try our best to have our cleaners come back out within 24 hours, but if we are unable to due to schedule restrictions, we will guarantee the re-clean on the next scheduled service date.

If the weather permits, please have walkways/sidewalks clear for the safety of our cleaners. If the cleaner feels they are not able to make it to your business safely, we will reschedule the cleaning for another day. The safety of our cleaners is important and we need to make sure they arrive at their destination safely. 

For our commercial clients, payment is due on the 5th of each month. Payments received after the 5th will incur a 10% late fee, applied weekly for up to two weeks. If the account remains unpaid after two weeks, services will be discontinued, and the full balance, including accrued interest, will be required. We know some clients pay on a Net 15 or 30. Please speak with management during the walkthrough for payment schedule.

If we had to cancel your cleaning due to no working water or cancellation without notifying us, a deposit will be due for the first half of the balance, then the rest will be due after the cleaning is complete. 

We are working on our booking/price estimate/quote form for our commercial clients. There the client will be able to see the price of their monthly cleaning for their building before hand. Again, this is just an estimate. A walkthrough will have to be scheduled first and price may vary afterwards. Commercial clients can book on our website but its best to perform a walkthrough first so there are no issues.

Chandeliers

washing ceilings

animal waste

move or lift items weighing over 25 pounds

Bodily fluids, blood, urine, or feces

touch/throw away piles of paper

We do not want to mess up, throw away, or mix up any important documents/files.

Any apartment infestations.

If an infestation is identified, the cleaner will leave the apartment immediately. This is recommended to keep our cleaners safe and prevent any diseases from spreading from one home to the next.

This list is subject to change.

Photo and Video Release: Cleaning Before and After Photos and Videos For good and valuable consideration, the receipt of which is hereby acknowledged, I, hereby grant Detroit Cleaning Pro permission to use before and after cleaning photos and videos taken while cleaning in my home, in any and all of its publications, including but not limited to all of Detroit Cleaning Pro LLC’s printed and digital publications. I understand that photos and videos taken will NOT include any personal or identifying information about me or my family. I understand and agree that any before and after photograph and videography will become the property of Detroit Cleaning Pro LLC and will not be returned. I acknowledge that since my participation with Detroit Cleaning Pro LLC is voluntary, I will receive no financial compensation. I hereby irrevocably authorize Detroit Cleaning Pro LLC to edit, alter, copy, exhibit, publish or distribute this photo and video for purposes of publicizing Detroit Cleaning Pro LLC services or for any other related, lawful purpose. In addition, I waive the right to inspect or approve the finished product, including a written or electronic copy, wherein my likeness appears. waive any right to royalties or other compensation arising or related to the use of the photograph. I hereby hold harmless and release and forever discharge Detroit Cleaning Pro LLC from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

We try our best to be careful and respectful of your possessions when cleaning your space. If there is an item that is believed to be damaged by one of our cleaners, please notify us immediately. IT MUST BE REPORTED WITHIN 24 HOURS OF THE CLEANING. We will investigate and try our best to rectify the situation.

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We charge $0.16 per square footage and this does not include extras. Please visit our Services Page for more on pricing or contact us at 313-800-8133